Welcome
Hospitality Restaurant Consulting Marketing Business Development
Thirteen Restaurant Openings:
New York, Hong Kong, Doha, Dallas
About me
Conor Ferriso
I am a dedicated and dynamic hospitality professional with a profound passion for food, culture, and design. Throughout my career, I have cultivated an expert understanding of the art of exceptional customer service, always striving to elevate the guest experience to new heights.
Whether I'm exploring emerging food trends or immersing myself in diverse cultural environments, my enthusiasm for hospitality drives every project I undertake. My creativity and commitment to excellence enable me to craft unique, personalized experiences that inspire lasting memories and consistently exceed expectations.
With expertise spanning business strategy, concept development, luxury branding, interior design, OS+E sourcing, and operational planning, I am adept at creating innovative solutions that bring visionary concepts to life and elevate both brand identity and guest satisfaction.
Work
Mandarin Oriental Hong Kong: The Landmark
Mandarin Oriental Hong Kong: The Landmark
Mandarin Oriental Hong Kong: The Landmark
As Assistant Director of Food and Beverage and Project Manager, I led the transformative rebranding of renowned F&B outlets, including Amber, MObar, and SOMM, while orchestrating the high-profile launch of PDT Hong Kong, one of the world’s most iconic speakeasies.
I took full ownership of complex operational processes, from optimizing supp
As Assistant Director of Food and Beverage and Project Manager, I led the transformative rebranding of renowned F&B outlets, including Amber, MObar, and SOMM, while orchestrating the high-profile launch of PDT Hong Kong, one of the world’s most iconic speakeasies.
I took full ownership of complex operational processes, from optimizing supply chain management and overseeing the design and execution of back bar setups, to driving the seamless integration of opening strategies.
Additionally, I led comprehensive staff training and service excellence initiatives, ensuring operational efficiency and a flawless alignment with the brand’s elevated standards and vision.
Jean-Georges Management
Mandarin Oriental Hong Kong: The Landmark
Mandarin Oriental Hong Kong: The Landmark
I managed the visual and brand standards across 10+ prestigious global locations, leading cross-functional creative teams—including designers, architects, and specialized trades—to ensure a unified design vision and exceptional execution for high-profile restaurant openings such as Tin Building, Happy Monkey, and 425 Park Ave.
I spearheade
I managed the visual and brand standards across 10+ prestigious global locations, leading cross-functional creative teams—including designers, architects, and specialized trades—to ensure a unified design vision and exceptional execution for high-profile restaurant openings such as Tin Building, Happy Monkey, and 425 Park Ave.
I spearheaded the development of comprehensive operational action plans and promotional event strategies, establishing new design guidelines to enhance brand consistency. I also led the selection process for PR agencies, ensuring alignment with the brand's strategic objectives and enhancing its market presence.
Tin Building Retail: I spearheaded innovative marketing strategies to drive sales and elevate the customer experience across three distinctive retail concepts: Mercantile, Mercantile East, Spoiled Parrot. By leveraging data-driven insights, I identified emerging trends and tailored campaigns, product assortments, and store layouts to maximize impact. I led high-profile product launches, dynamic in-store activations, and integrated digital campaigns, ensuring strong brand presence and consumer engagement.
Additionally, I managed the marketing budget to optimize ROI, while collaborating on strategic partnerships to amplify visibility and drive foot traffic. Through a deep understanding of consumer behavior and retail dynamics, I continuously adapted strategies to boost conversions and foster brand loyalty both online and offline.
Pure Grey
Mandarin Oriental Hong Kong: The Landmark
Pure Grey
Our team played a pivotal role in driving new business initiatives within Marriott International, strategically tracking and managing leads, market opportunities, and industry trends. We led high-level pitch meetings, focused on shaping concept direction and positioning, to secure key partnerships and brand expansions.
In addition, we orch
Our team played a pivotal role in driving new business initiatives within Marriott International, strategically tracking and managing leads, market opportunities, and industry trends. We led high-level pitch meetings, focused on shaping concept direction and positioning, to secure key partnerships and brand expansions.
In addition, we orchestrated the development of comprehensive brand identities by overseeing every facet of the guest experience, from interior design and service training to marketing strategies. We also curated the brand’s sensory and aesthetic elements, including uniforms, music, and graphic design, ensuring a cohesive and compelling brand narrative across all touchpoints.
Delicious Hospitality
Delicious Hospitality
Delicious Hospitality
I spearheaded the highly successful reopening of Legacy Records in 2020, guiding the property through its post-COVID recovery and overseeing all food and beverage operations across a 14,000sq ft venue with four distinct revenue centers. My responsibilities encompassed every aspect of operations, from defining and implementing staff traini
I spearheaded the highly successful reopening of Legacy Records in 2020, guiding the property through its post-COVID recovery and overseeing all food and beverage operations across a 14,000sq ft venue with four distinct revenue centers. My responsibilities encompassed every aspect of operations, from defining and implementing staff training and optimizing culinary performance to overseeing reservations, event coordination, and financial management.
I also led targeted marketing initiatives to drive traffic and profitability, ensuring a seamless and elevated customer experience while maintaining operational excellence across all touch points.
JenJuice Hospitality
Delicious Hospitality
Delicious Hospitality
As right hand to the CEO, I played a key role in the rebranding and development of The Knickerbocker Hotel’s F&B outlets, driving the creation of distinct and dynamic identities for each venue. My responsibilities spanned the full spectrum of brand development, from conceptualizing interior design and implementing tailored service trainin
As right hand to the CEO, I played a key role in the rebranding and development of The Knickerbocker Hotel’s F&B outlets, driving the creation of distinct and dynamic identities for each venue. My responsibilities spanned the full spectrum of brand development, from conceptualizing interior design and implementing tailored service training programs to crafting targeted marketing strategies.
This holistic approach ensured a seamless, cohesive, and elevated guest experience across all outlets, solidifying the hotel's position as a premier culinary destination.
Vandelay Hospitality
Delicious Hospitality
Vandelay Hospitality
As Opening General Manager of Jack and Harry's, I took ownership of the hiring and training process, meticulously assembling a high-performing team and ensuring they were primed to deliver exceptional service from day one.
Our team led the execution of all installations and design elements, ensuring that every detail—ranging from aesthetic
As Opening General Manager of Jack and Harry's, I took ownership of the hiring and training process, meticulously assembling a high-performing team and ensuring they were primed to deliver exceptional service from day one.
Our team led the execution of all installations and design elements, ensuring that every detail—ranging from aesthetic finishes to operational workflows—was seamlessly aligned with the brand’s vision. My strategic oversight guaranteed a flawless launch and set the foundation for long-term success.
Education
Glion Institute of Higher Education
I earned a Bachelor of Business Administration in Hospitality Management from Glion Institute of Higher Education, Switzerland with a specialization in Luxury Brand Management and Experiential Marketing. During my time there, I served as President of the Student Government and received a Leadership Award for my contributions.